Shipping & Returns

Shipping

 

Free shipping is available for many customers around the world. The chart below outlines some details for our shipping.

Please see the shipping options at the checkout for additional services. Note that all orders are processed at the checkout in our store currency in CAD (Canadian Dollars) however, customers will be charged in their local currency.

Shipping times may vary based on location and on your domestic customs processing. All orders are sent through postage. If courier service is desired, please select a courier option.

Typical delivery times are as follows:

Canada: 1-5 Business Days. Tracked and Insured

USA: 3-4 Business Days. Tracked and Insured

United Kingdom/Europe/Australia/New Zealand*: 7-14 Business Days. Tracked and Insured

*UPDATE: Due to recent service changes with our shipping company, free shipping to the UAE is, unfortunately, no longer available. In order to ensure timely and accurate deliveries to our UAE customers, we've updated our services. 

United Arab Emirates*: 14-21 Business Days. Tracked and Insured

*Subject to customs processing. Please be familiar with your local customs processing time and fees. Customer is responsible for all local customs fees if applicable.

**Always include a PO BOX number if applicable.

Please contact us for a quote ahead of time if you have any questions.

In the event of any special occasions or requests regarding shipping or pick-up arrangements, please contact us at info@northaccent.com or through our form on 'Contact Us'.

Returns

 

  • Refunds and exchanges are available within 30 days of original purchase. 
  • To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must be in the original packaging with all tags and cards.
  • To complete your return, we require a receipt or proof of purchase. 
  • Please contact us with your order number to proceed.


Refunds

 

  • Once your return is authorized, we will send you an email to notify you.
  • If you are approved, then your refund will be processed and a refundwill automatically be applied to your original method of payment, within a certain number of days.
  • Please do not return your purchase back to us without receiving confirmation. 

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, check your service provider regarding turnaround time on credited purchases. It may take a few days before a refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@northaccent.com


Return Shipping

 

  • Please contact us to arrange for the return shipping of any authorized returns.
  • Return shipping will be covered by the sender.
  • Depending on location, the time it takes for products to arrive may vary.

 For all other questions, please email us at info@northaccent.com or complete the form on Contact Us.

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